Norms on disabled commuters released - ECAS Punjab

Norms on disabled commuters released

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Aparna Banerji

Tribune News Service

Jalandhar, August 31

A Jalandhar-based disability activist’s efforts have made the authorities change certain rules, which are set to make aviation an easier experience for the entire community in the country.

Air India has released a detailed set of instructions and guidelines to its officials at airports for respectful treatment and facilitation of passengers with disabilities. The guidelines are the result of a complaint filed by Jalandhar-based National Awardee and Disability Rights Activist Vivek Joshi, who was heckled and harassed by the Air India staff in October 2018 at the Mumbai Airport.

Joshi said he was “made to sit facing the wall like a school kid receiving punishment.” His relative had taken up the issue on Twitter with the then Minister for Civil Aviation Jayant Sinha and had also lodged a complaint with Air India, which issued an apology later. “It’s a triumph for disability rights. I shall be happy if the guidelines are implemented and don’t just remain on paper,” Joshi said.

from The Tribune

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