Now, residents can lodge civic complaints via WhatsApp - ECAS Punjab

Now, residents can lodge civic complaints via WhatsApp

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Chandigarh, August 11

Social distancing norms and other restrictions on public dealing in government offices due to Covid-19 has come as a blessing in disguise for residents of 167 urban local bodies (ULBs) in the state.

Instead of going to the office of respective civic body, residents of the ULBs can now seek redress of their grievances via WhatsApp. On August 15, the Local Bodies Department is all set to launch mSeva WhataApp Chatbot, a software programme which runs on encrypted WhatsApp platform.

The new grievance redress mechanism has been successfully tested on pilot basis in five ULBs, Amritsar, Phagwara, Jalandhar, Hoshiarpur and Zirakpur. On August 15, the Chief Minister would be launching the facility that would initially cover civic issues. — TNS



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